Purchase Conditions



1.1. General conditions

Registration at prosillas.eu is free. The client will have access to his personal data by means of a password and will be able to change the data at any time. The client is not required to register and can unsubscribe at any time. The information we receive when registering is completely confidential and only prosillas.eu will have access to the data.

1.2. Information prior to hiring

These general contracting conditions together, where appropriate, with the particular conditions that may be established, will expressly regulate the relations arising between prosillas.eu with registered office of the activity at Av. Marie Curie, 25, 08400 Granollers and the Users who contract the products offered through the website.

The User/Buyer will be able to access the information about the products in several languages.

These General Conditions have been prepared in accordance with the provisions of the Spanish legal system: Law 34/2002 on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, the Real Decree 1906/1999, which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998, Law 26/1984 General for the Defense of Consumers and Users, Law 7/1996 of Retail Trade Regulation, Royal Decree-Law 14/1999 regulating the Electronic Signature and any applicable legal provisions.

The use and/or acquisition of any of the products on the website imply acceptance as a User, without reservations of any kind, of each and every one of these General Conditions, as well as the Particular Conditions that, where appropriate, govern the acquisition.

prosillas.eu informs that the procedures to carry out the acquisition of products are those that are described in these General Conditions, as well as those other specific ones that are indicated on the screen during navigation, so that the User declares to know and accept said procedures as necessary to access the products and services offered on the website. Any modification and/or correction of the data provided by the Users during navigation will be possible and must be carried out according to the indications included in the Web page.

The products offered on the website, together with their characteristics and price, will appear on the screen. We try to show the color of our products as accurately as possible, but it should be taken into account that the quality, configuration and resolution of the computer monitor can influence the perception of colors, so there may be some slight difference in color. color between the actual product and the one reflected on the screen. prosillas.eu does not guarantee that the color displayed on the monitor is an exact reproduction of the final product received. prosillas.euse reserves the right to decide at any time the products that are contained and offered to Users through the website. In this way, prosillas.eu may at any time add new products to those included on the website, it being understood, unless otherwise provided, that such new products will be governed by the provisions of the General Conditions in force at that time. Likewise, prosillas.eu reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the website.

1.3. Product acquisition procedure

For the acquisition of the products on the website prosillas.eu will ask the Users to proceed to register, for which said users, who must be of legal age (18 years), must complete the instructions that appear on the screen and that they will require execute the following instructions, as well as any others that are included in the different screens of the Web page: (I) complete completion of the electronic form that appears on the Web page at any time, following the instructions indicated therein; (II) pressing the “ACCEPT” icon/button; (III) receipt in the User’s email account of the registration agreement.

The login and password provided by the User to prosillas.eu are identifying and enabling elements to access and make purchases and are personal and non-transferable. The login cannot be modified by the User, but the password can, in which case the modified keys will lose their validity.

Once the User has registered, and to proceed with the purchase of the products, they must choose the category of products, then add the product they wish to purchase in the ‘Shopping Basket’, according to the instructions on the screen, completing these effects the supplied order form and sending it to prosillas.eu, which implies the reading and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, of the existing Particular Conditions. The purchase will be understood to have been made at the address of prosillas.eu, unless otherwise provided by law.

Once the purchase has been made and as soon as possible, prosillas.eure will send the User/Buyer proof of the purchase by e-mail. Likewise, the User/Buyer may request, and prosillas.eu will send, the corresponding invoice. The order confirmation and proof of purchase will not be valid as an invoice.

prosillas.euse reserves the right to cancel the login and password, and therefore the access to the Web page of those Users, WHETHER Individuals, Companies or Distributors, who maintain debit or unpaid balances with prosillas.eu.

1.4. How to place an order

You can place your orders by the following means:

On-line through our website prosillas.eu

1.5. Shipping

You can consult the postage by adding the products to the shopping cart and then selecting the destination area.

The price of transport depends on the volume of the products, the weight and the shipping area.

The price of the products does not include installation or assembly. Make sure the product can enter the elevator or stairwell. If the additional transport service has not been contracted, the User/Buyer will be responsible for uploading the package to the desired location by their own means.

For areas outside mainland Spain, destination customs charges and area taxes are not included.

IMPORTANT: In the event that it is found, at the time of delivery by the carrier, lack of conformity or that the merchandise is visibly damaged, you must state this fact on the carrier’s delivery note and we would ask you to notify us in advance. within 24 hours from receipt of the order, by contacting the prosillas.eu after-sales service department. In any case, you should always verify that the merchandise has been delivered in perfect condition and it is recommended to always put on the delivery note carrier “DAMAGED PACKAGING” or similar to be able to claim later, since otherwise the carrier accepts the reception of the product.

1.6. delivery times

*For products NOT AVAILABLE in stock, delivery time can vary between 4 days and 16 weeks. Check the delivery time through the contact form. *Given the current situation generated by the global pandemic that we are experiencing, maritime traffic is being greatly affected and causes the arrival of merchandise to our warehouse to sometimes take longer than usually expected.

If you need the material urgently, check the delivery time by e-mail or by filling out the contact form.

Delivery time may vary due to manufacturing or import issues.

The delivery times on working days, except for transport problems unrelated to prosillas.eu, are as follows:

Peninsula: 24-48h
Balearic Islands: 2-4 days
Ceuta and Melilla: 4-6 days
Canary Islands: 7-15 days
Andorra: 5-10 days

The days count from when the total amount is effective in our bank account.

NOTE: prosillas.eu will make every effort to respect these deadlines, but its delay, due to transport problems unrelated to the company, will not imply the cancellation of the order or any compensation.

1.7. Product delivery

prosillas.eu is obliged to deliver the products purchased by the client, at the address indicated for this purpose in the order form by the client, which may be different from that of their habitual residence, being able to be sent to their place of work or even to a third person to whom you intend to make a gift (products will not be delivered to post office boxes), in the shortest possible time.

NOTE: prosillas.euse will endeavor to respect the established delivery times, but its delay, due to transport problems unrelated to the company, will not imply the cancellation of the order or any compensation.

1.8. customs information

When placing an order on prosillas.eu to be delivered to a country or territory outside the European Union, the recipient may have to pay import duties and taxes upon arrival at the destination. This is because the recipient of the order becomes the importer of the goods and must comply with all applicable laws and regulations in the country or territory in which they are received. Orders destined for the Canary Islands, Ceuta and Melilla are subject to local customs procedures.

Any additional expense due to the payment of customs and/or tariff duties will be borne by the recipient. prosillas.eu has no control over such expenses and therefore it is not possible to anticipate their amount. Since customs policies vary significantly from one country to another, we advise you to contact the corresponding customs office to obtain information on the import restrictions that apply to certain products.

The customs offices of some countries require the registered importer to provide some form of identification before proceeding with the clearance of an order. As an importer of record, you or the person you are addressing the shipment to may be asked to provide a personal identification number, such as a N.I.F.

prosillas.eu is not responsible for customs retentions. In case the client refuses to pay the taxes corresponding to the importation, the merchandise will be retained in its respective customs. Returns will not be accepted.

1.9. Price and method of payment

The purchase prices in force at the time the order is placed are those that appear on the screen. The prices will indicate the Value Added Tax (VAT).

In the event of a typographical error, we will contact the customer as soon as possible to provide a solution.

However, purchases made by residents of non-EU countries will be exempt from payment of VAT and subject to payment of the import tax that may apply (customs clearance costs and import taxes are not included in the price of the item). nor in the shipment and must be paid at destination by the User).

Due to its special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-community territories for these purposes.

In general, any tax, rate, tribute and brokerage that accrues as a result of the sale of products, as well as any other expenses derived from it, will be borne by the User.

The shipping costs that will appear on the screen will be borne by the User and will correspond to the rates set by the transport agency contracted at all times, and will be based on the destination and weight of the shipment.

Although the prices will be shown in EUROS, the User/Buyer can change the currency of the Web page, in which case the payment will be charged in the previously chosen currency. The client may request the sending of a proforma invoice in the chosen currency. The final invoice will always be sent in EUROS.

All forms of payment offered on the website are in advance.

At the time the User adds a product to the ‘Shopping Basket’, the amount of said product with and without VAT will appear in the description on the screen or, in the event that the purchase is exempt from said tax, said exemption will be considered automatically. from the personal data entered by the User, once he has confirmed his order. The payment of the price of the products purchased and the shipping costs, which will appear on the screen, can be made by credit or debit card, bank transfer or PayPal. To proceed with the payment, the User must follow each and every one of the instructions that appear on the screen, providing the following information: in case of payment by credit or debit card: a) type of card; b) card number; c) expiration date; d) as well as any other that is required on screen.

As an electronic payment system, prosillas.eu has an electronic commerce payment gateway installed that it has contracted with stripe. All data provided for these purposes is encrypted to ensure maximum security.

The navigation and purchase process on the web are carried out using the SSL protocol, thus providing both the client and prosillas.eu with the highest standards in confidentiality and security in communications.

This protocol is universally supported by the main browsers and guarantees the User (I) the identity of the recipient of their data (no impersonation of the seller), (II) the confidentiality of the information provided by them and (III) the integrity (no manipulation ) of the information provided by him.

Likewise, prosillas.eu states that in no case does it store in any way the data provided by the Users through the payment gateway, and that they are only kept while the purchase is made, the payment is made and until the withdrawal period has elapsed. . In the interest of providing greater security to credit card owners, a three-digit number has been included on their cards that serves as an identification code to verify the physical presence of the card during Internet transactions. This three-digit number is printed on the back of your card (in the signature area), immediately after the card number. In order to prevent fraudulent transactions with credit cards, said control digits will be requested to validate the operation.

A. Payment methods
Payment by credit card. Only through the Web.
Payment by PayPal, is a payment system by credit card or PayPal account. Only through the Web (If you choose the PayPal payment method, it will not be possible to change the delivery address of the order, in accordance with PayPal restrictions).
Financing, through SeQura
Consult other special conditions, only for public bodies and large companies.


We inform you that we will send you an invoice for each shipment. Let us know if you need a single invoice, as we will not be able to make partial shipments. If you wish to modify ANY DATA of the same, you must notify us WITHIN A MAXIMUM PERIOD OF 3 DAYS through our contact form, selecting the option to modify the invoice and detailing the changes that are required.

The invoice will be issued once the merchandise has been delivered by electronic means, facilitating it through the e-mail provided by the client in the purchase process. At any time the client may request to receive the invoice in the ordinary way, communicating it through this email info@prosillas.es. We inform you that we will send you an invoice for each shipment. Let us know if you need a single invoice, as we will not be able to make partial shipments. If you wish to modify ANY DATA of the same, you must notify us WITHIN A MAXIMUM PERIOD OF 3 DAYS through our contact form, selecting the option to modify the invoice and detailing the changes that are required.

1.10. Withdrawal of orders

The customer will have a maximum period of fourteen (14) calendar days from the delivery of the product to cancel, totally or partially, the purchase of the product, in accordance with the applicable legislation. To make the withdrawal effective, you will have to send us an email to info@prosillas.es

Once the period of fourteen (14) calendar days has expired, prosillas.eu will not accept returns for withdrawal of purchases of Products.

The client will not have the right to withdraw in the cases established in the applicable regulations and, in particular, by way of example and not limitation, in the following cases: (i) Products made according to the Client’s specifications or clearly personified; (ii) For reasons of hygiene and health, prosillas.eur restricts the returns of hygiene products, products likely to be in contact with the skin, food products only in the event that they have been unsealed after delivery, therefore, their return will not be accepted. In the same way, the return of any software for sale in our catalog will not be accepted if it has been installed or activated or the packaging, seal or seal has been opened or tampered with. This is due to the characteristics of this type of product that requires a license, registration or activation.

According to Art. 16 of Directive 2011/83/EU, the supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery will not have the right to withdrawal. .

In its Article 47, this Directive indicates that to determine the nature, characteristics and functioning of the goods, the consumer should only carry out the same manipulations and inspections of the goods as those that would be admitted in a commercial establishment. During the trial period, the consumer must handle and inspect the goods with due care.

The 14-day withdrawal period indicated in the first paragraph of this section is understood as the trial period.

In case of withdrawal on products “on request”, accessories or spare parts, prosillas.eu reserves the right to charge between 20% and 50% of the amount of the product as expenses.

The procedure to exercise a return will begin with the client’s request by opening the procedure through the After-Sales Department that appears on the website and sending it to prosillas.eu. The After-Sales Department will answer you within a maximum period of 48 hours from receipt of the request, assigning return instructions if appropriate.

Once the customer has received the return number, you can make your return within fourteen (14) days from the notification of the withdrawal to prosillas.eu, by sending us. the product (indicating the assigned return number on the shipping package) to the following address: Av. Sant Julià, 216 nave 32, 08403 Granollers, Barcelona.

To return an order from a country or territory not belonging to the European Union, the Customer must bear any additional costs due to the payment of customs and/or tariff duties. prosillas.eu has no control over such expenses and therefore it is not possible to anticipate their amount. Since customs policies vary significantly from one country to another, we advise the Client to contact the corresponding customs office for information on this.

prosillas.eu is not responsible for customs retentions. In the event that the Client refuses to pay the corresponding taxes, the merchandise will be retained in its respective customs office.

prosillas.eu will check the adequacy of the returned Product in its warehouse, reserving the right not to make a refund if it detects that the Product purchased is not received in perfect condition. In the event that it is not received in its original packaging, this will mean a decrease in the value of the product.

prosillas.eu will manage the return of the price and shipping costs through the same payment system used by the Client for the acquisition of the Products. Any additional cost of standard shipping costs, such as express, priority or courier service, will not be refunded. Payments will be made in EUROS.

1.11. Communications between the Parties – Customer Service.

For the purposes of these General Conditions, and for any communication that is necessary between prosillas.eu and the User, they must contact the Customer Service through the contact form that appears on our website or by written communication addressed to Customer Service Department of prosillas.eu.

Communications from prosillas.eu to the User will be made in accordance with the data provided by the latter when registering on the website. The User expressly accepts for all communications related to the use of the Web page, and/or the acquisition of products, the use of email as a valid procedure for sending said communications.

1.12. Applicable law and jurisdiction

These General Conditions, as well as the Particular Conditions that, where appropriate, are established, will be interpreted and governed in accordance with Spanish law. In case of controversy, it will be corrected before the competent courts.

1.13. Warranty

The guarantee of the products sold by prosillas.euse is provided and established by virtue of the regulations contained in the current legislation, in particular, in the aforementioned R.D. 1/2007, article 114 et seq., legal framework that aims to provide the consumer with different options to demand remediation when the good acquired is not in accordance with the contract, giving him the option of demanding the repair or replacement of the good, unless one of these is impossible or disproportionate. When the repair or replacement is not possible or is disproportionate, the consumer may demand a price reduction or termination of the contract.

In case of non-conformity of the product, a period of two (2) years is recognized for consumers and a period of one (1) year for professionals and freelancers, from the moment of delivery so that the buyer can make effective their Rights. However, only in the 6 months following delivery will it be presumed that the lack of conformity already existed at the time of delivery, and it will be up to the buyer to prove that the good was non-compliant, in accordance with article 114 and following of the R.D. 1/2007. The consumer must inform prosillas.eu of the lack of conformity within two (2) months of becoming aware of it.

After the first 6 months from the invoice date, the equipment for repair must be sent freight prepaid by the customer. prosillas.eu reserves the right to verify that the defect has been caused by manufacturing failure or misuse. If the product is under warranty, prosillas.eu will pay the customer the postage paid and the return to the customer will be borne by prosillas.eu If the product is not under warranty, the customer will have to pick up the product at their own expense. . Consumable parts such as batteries, hydraulics, motors, cables, batteries, light bulbs, fuses, etc. not included in the warranty together with accessories.

During the repair or review period, the company will not replace the product and will not imply any compensation.

prosillas.eu reserves the right to request a verification of the origin of the problem from an official technical service of the brand. In case of a defect caused by misuse, the repair will be billable.

To make use of the guarantee, it will be necessary to notify our after-sales service department in advance, and any merchandise that has not been previously authorized for exchange, return or repair is not accepted in our warehouses. See instructions in section 5.

The guarantee is addressed only to the owner (contractual party) that appears on the invoice and only the owner may demand it.

The guarantee will lose its value:

In case of improper use for not following the product’s instruction manual.
If some of the data of the same or of the proof of purchase are modified, altered or replaced.
If the guaranteed device itself is manipulated or repaired without the knowledge of the Technical Service.
If you don’t have an invoice.
In case of power surges or connection to an inadequate voltage.

1.14. Cancellation of the order

The cancellation of an order processed by the client, in the process of manufacturing or importing, will entail covering all expenses such as transport, customs expenses, etc.

prosillas.eu will not be responsible for delays or damages in the event that a supplier discontinues a product.